FAQs
What types of products do you offer?
At Cheena.PK, we offer a diverse range of high-quality products, including foldable prayer rugs designed for comfort and portability, as well as innovative vacuum storage bags that maximize space efficiency. Our goal is to provide practical solutions for your everyday needs.
How can I ensure my order is processed quickly?
To ensure your order is processed quickly, please make sure to complete your payment promptly. We typically process all orders within 1-2 business days after payment confirmation.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please return it to the delivery rider immediately and contact us via WhatsApp at (0370 2396059). We’re here to help resolve any issues you may encounter.
How long does shipping take?
Shipping typically takes 4-5 business days from the dispatch date. We strive to deliver your orders quickly and efficiently, but please keep in mind that external factors may occasionally impact delivery times.
Can I track my order?
Yes! Once your order has been shipped, you will receive a tracking number via email or SMS so you can monitor your delivery status. We want you to stay informed every step of the way!
What are your shipping rates?
Shipping charges are calculated at checkout based on your location and selected shipping method. We partner with reliable couriers to ensure timely and secure delivery of your orders.
What should I do if my order is delayed?
If you experience any delays beyond the estimated timeframe, please don’t hesitate to contact our support team for assistance. We’re here to help and ensure your experience is a positive one!
Do you offer any warranties on your products?
While we provide high-quality products, please note that they do not come with any warranty. However, we are committed to ensuring your satisfaction and are here to assist you with any concerns.
How can I contact customer support?
If you have any questions or need assistance, feel free to reach out to our customer support team. We appreciate your trust in us and look forward to serving you!